This Refund Policy explains how Go Energys LLC handles payments, service fees, cancellations, and refund requests for our energy consultation and related advisory services.
Go Energys LLC provides professional energy consultation, billing assistance, renewable energy guidance, and energy efficiency advisory services. Because our services involve time, review, research, and professional recommendations, refund eligibility depends on the stage of service delivery.
If a consultation fee is charged, it is generally non-refundable once the consultation has been completed or once our team has started reviewing your energy information, utility bills, property details, or project requirements.
If you cancel a paid service before any review, consultation, analysis, or advisory work has started, you may be eligible for a refund. Refund requests must be submitted as soon as possible after cancellation.
Refunds are not available for completed consultations, completed bill reviews, completed energy assessments, completed strategy reports, or any advisory service that has already been delivered to the client.
In some cases, Go Energys LLC may offer a partial refund if only part of the requested service has been completed. Partial refunds are reviewed case by case and are not guaranteed.
Any fees paid to third-party providers, installers, utility companies, suppliers, permit offices, or external service providers are not controlled by Go Energys LLC and may not be refundable through us.
Go Energys LLC does not guarantee specific savings, rebate approval, utility rate changes, solar output, energy performance, or installation outcomes. Refunds will not be issued simply because actual results differ from estimates or projections.
Refunds may not be available if service issues are caused by incorrect, incomplete, outdated, or misleading information provided by the client.
To request a refund, please contact Go Energys LLC with your name, contact details, service date, payment information, and the reason for your request. Our team will review the request and respond within a reasonable timeframe.
Approved refunds may take several business days to process depending on your payment method, bank, or payment provider. Go Energys LLC is not responsible for delays caused by banks or third-party processors.
Go Energys LLC may update this Refund Policy from time to time. Any changes will be posted on this page and will apply to future purchases or service requests.
If you have questions about this Refund Policy or would like to submit a refund request, please contact Go Energys LLC.
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